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全球最大的網絡拍賣公司eBay遭遇信任危機，eBay平臺的經銷商們對eBay的不滿情緒與日俱增，越來越多的人開始寄望于Overstock.com和亞馬遜等同類網站，希望eBay平臺的替代品早日出現。外電報道如下：With roughly 150 million registered users, eBay Inc. ranks among the world's most powerful companies, online or otherwise. It had more than 1.4 billion items listed last year. For every $100 spent online worldwide, $14 was spent on eBay. But some say eBay's blockbuster growth has engendered arrogance.
Entrepreneurs grumble that executives pander to big-ticket electronics vendors and industrial manufacturers - not the teddy bear enthusiasts and numismatists who were faithful a decade ago, when eBay was founded and enjoyed a kitschy obscurity. They complain about shoddy customer service, including site crashes and anti-fraud software that too often mistakes a legitimate business for a huckster.
Big-ticket表示“高價的，昂貴的”，例如：big-ticket items such as cars and stereos（如汽車和立體音響的高價物品）；a big-ticket government program（代價高昂的政府計劃）。
據悉，今年1月eBay提高了交易平臺的服務費用，進一步壓低了經銷商的利潤。從某種意義上講，這正是經銷商同eBay矛盾的最主要根源。此外，經銷商紛紛抱怨eBay的客戶服務水平不斷下滑，網站系統崩潰事件多次發生，同時反欺騙軟件經常會將合法交易認定為欺詐事件。
（中國日報網站編）
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