在三星宣布停止生產有缺陷的Note 7之后，Note 7的召回也因其起火傾向而被一些快遞公司拒絕提供服務。不得已之下，三星公司只能向Note 7用戶寄出一套特制安全盒以方便用戶將Note 7寄回。Note 7的召回套件里面包括有一個帶有特殊防火涂層的盒子，一個藍色防護手套以及一張說明書。用戶們需要按照特別提供的指南來完成退貨。

There are 2.5 million Samsung Note 7 phones out there and retrieving the phones -- which have been known to burst into flames -- is getting complicated.
三星將召回250萬部Note 7手機，而回收這些手機變得非常復雜。此前已發生多起Note 7手機電池爆炸事件。

FedEx, UPS and the US Postal Service said Wednesday that the phones will not be allowed on their planes and there will be tight restrictions on when their trucks will be allowed to carry the phones.
聯邦快遞、UPS快遞和美國郵政本周三表示，其航空運輸中將不允許運輸Note 7手機，對于陸路何時能運輸這款手機也將有嚴格限制。

US Department of Transportation guidelines prohibit air shipments for any lithium battery products recalled for safety reasons.
美國交通部禁止空運任何因安全問題召回的鋰電池產品。

Shipping returned phones by ground transportation is also complicated.
通過陸路運輸召回這款手機情況也很復雜。

FedEx Ground "will accept new or used devices, but only from mobile phone retail locations...only in packaging that meets strict regulatory guidelines," FedEx spokeswoman Rae Lyn Rushing said Wednesday.
聯邦快遞發言人瑞伊-林恩-拉欣本周三表示，聯邦快遞路面運輸部門稱“將接受新舊設備的運單，但只能發自手機零售區，包裹需遵照嚴格的管理規定”。

The company will not accept any phones from "individual customers or through retail outlets, including drop boxes."
公司將不接受來自“私人用戶或零售點的手機，包括投件箱”。

FedEx took these steps, Rushing said, "to ensure our priority on safety."
拉欣說，聯邦快遞采取這些措施“是以安全為第一”。

Samsung is trying to make sure the returned phones are in secure packages.
三星公司力求確保召回的手機包裹安全。

The tech giant is sending elaborate thermally-insulated "return kits" to users who contacted the company about shipping back the faulty smartphone.
三星公司正給用戶寄送精心制作的隔熱“召回包”，這些用戶此前都聯系該公司寄回缺陷手機。

The kit comes with a static shielding bag for the phone, which is then placed into a small box. That package then goes into a slightly bigger box, and ultimately a shipping box, before it's returned. The outermost box is lined with ceramic fiber paper.
召回包中有一個手機防靜電袋，放在一個小盒子里。小盒子外面還套著一個較大的盒子，最后用運輸箱包裝起來，才會進行它的召回之旅。最外面的盒子上貼有陶瓷纖維紙。

The package also comes with safety gloves and assembly instructions.
隨盒寄送的還有安全手套和安裝說明。

Samsung began a massive recall of 2.5 million Note 7 phones in early September, just weeks after they launched. The issue stemmed from overheating batteries.
三星公司自9月初開始大規模召回Note 7手機，共將召回250萬部，而該款手機剛剛發布幾周時間。召回原因是手機電池過熱。

If you're among the Note 7 users still in possession of the device, stop using it immediately and do not recharge it.
如果你是仍然持有Note 7手機的用戶，立即停止使用，也不要充電。

Contact Samsung, your mobile carrier or the retailer at which you purchased the device for more details about the exchange process. |
請聯系三星公司，手機運營商或購買手機的經銷商，了解召回更換的更多細節。

英文來源：CNN
翻譯&編審：yaning